Now for the big question, Are you implementing it? Nope, those old clearance items that you havent been able to get rid of for the past decade dont count. Im talking about the real deal something thats worth something just being given away, no strings attached and no hidden costs.

Chances are that youre probably just like the rest of us, and are afraid to really give something away. Heck, it costs a LOT of money to just throw products out the window to everyone who looks your way. We know how many people are out there like leaches, just looking for a handout, right?

Maybe then again, maybe we cut ourselves out of a big bunch of profit by being cheapskates. Thats right, cheapskates!

Think about this. How can you effectively describe the taste of a crisp salad with all the trimmings, and a hot steaming turkey sandwich? Arent there a dozen restaurants that serve the same menu?

Would a restaurant owner be a fool to give away 1000 FREE lunches instead of trying to say in words when the tantalizing aroma, succulent tastes, and tasteful appearance can do convince in a way no words could ever? Sure, it might cost $5000, but how much higher would conversion rates be?

It sure doesnt take long to rack up a $5000 dollar advertising bill with local TV and radio stations, or the newspaper. Will they net as many converted consumers?

Maybe youre not into the food industry, but there is something you can give away that will have the same affect. Maybe its a free informational seminar, a free oil change, a free subscription, or a free haircut.

The key is to get them in the door, and wow them with the best youve got to offer. Believe me, consumers know when theyve been handed cast-offs and when theyve been wined and dined like royalty. You judge which is more effective?

Most of us have come to expect the hidden agendas of giveaways. When we accept a gift, were looking for the catch. Its a pleasant surprise to come across the real deal. Were taken aback. We scratch our heads and wonder, but deep inside theres a warm fuzzy that sticks around. We remember genuine generosity!

The next time youre looking for a way to increase revenue, and are tempted to take the cheap way out, curb the urge. Go all out and treat your customers to an old-fashioned, honest-to-goodness FREE gift. See what happens!

Hey, I didnt say it would be easy or that it wouldnt take guts! Just remember that sometimes the biggest risks pay off big, and that risk takers often come out on top. Go the extra mile, and stand out above the competition even if it scares you a little bit.

I’ve been in two situations recently as a customer, when I received an unexpected freebie. After ordering my usual bagel and coffee at the Bagel Bar,
the girl behind counter offered me a free bottle of mineral water. I was about to ask for a glass of water anyway, so this came as a welcome surprise.

A few days later found me buying a steak at the meat counter in my local supermarket. I was having a chat with the guy behind the counter about the fact that there didn’t seem to be too much meat for so much money.

He obviously took pity on my miserable face when he said – “Tell you what sir, why don’t you have this other steak for the same price” and he slapped another one on top!

So what’s the customer service lesson here? The lesson is that most customers, love a freebie and if they receive one from a supplier it builds a positive
relationship.

As customers, we’re more likely to return and do business with people who give us freebies and we’re more likely to tell other people about our positive experience.

I once read a story article about a restaurant owner who would occasionally give people a free meal. When a group of diners or a family asked for the bill he would spontaneously announce that on this occasion they were his guests and they didn’t have to pay for their meal.

Can you imagine how these people felt – what they said to friends and work colleagues the next day? That free meal probably cost the restaurant owner a lot less that advertising in the local newspaper and it also brought in a lot more new customers.

The Law of Reciprocity states that – “If you give someone something or do something for them – they will want to repay you – to give you something.”

Why don’t you think of some little unexpected freebie you can offer your customers that’ll encourage them to return and also tell others about their positive experience. And while we’re at it – why not try the same thing with
members of your staff. Even your personal relationships – a small unexpected gift or an act of kindness can do wonders for any relationship.

Believe me, once you start to do this, you’ll have many more satisfied customers, happy staff and appreciative friends.